Jesus Grana
The Ongoing Dawn of a New Era in Transportation: Robo-Taxis, Flying Cars, and Strategic Alliances
New autonomous EVs, delivery robots, and even eVTOL flying vehicles are all competing for the opportunity to serve.
top of page
Insights
DISCOVER MORE
Informed Decisions. Innovative Leadership.
Improving the
Customer Experience through Peer Mentoring
Peer mentoring is often more specialized than other forms of training. The transfer of knowledge often comes from the mentor’s own, role-specific experiences. When implemented in our contact center environment, we’ve found that peer mentoring has a direct and indirect positive effect on our clients’ customers’ experience.*
CX INSIGHTS
READ MORE
Improving the
Customer Experience through Peer Mentoring
Peer mentoring is often more specialized than other forms of training. The transfer of knowledge often comes from the mentor’s own, role-specific experiences. When implemented in our contact center environment, we’ve found that peer mentoring has a direct and indirect positive effect on our clients’ customers’ experience.*
CX INSIGHTS
bottom of page