At CES 2026, every new high‑tech feature ultimately creates a new customer support need, proving that even as cars and AI get smarter, they still require humans to help when things go wrong.

Since 2018, we’ve tracked the auto industry’s biggest shifts. From connected cars and EV adoption to autonomy’s rise and stall, pandemic pivots, and supply chain shocks. Now, with 2025 delivering on bold promises and pragmatism replacing rigid mandates, we’re launching our first “Rearview Mirrors & Roads Ahead” to recap the year and preview the trends shaping 2026.

The automotive industry is proving that adapting quickly and planning for the future is key to staying ahead.

The automotive landscape is rapidly evolving, where conventional limits dissolve, surprising partnerships emerge, and innovation drives a future defined by exhilarating uncertainty.

With new leadership, smarter supply chains, and advancing autonomous tech, automotive manufacturers are making bold, strategic moves. From resilient networks to expanding robotaxi services, innovation is accelerating. Visionary leaders are turning today’s challenges into tomorrow’s advantages, crafting the future one decision at a time.

With ongoing advancements in electric vehicles, delivery systems, and aerial mobility, transportation is evolving rapidly and unlocking exciting new possibilities. The future of mobility has never been more thrilling!

Give the people what they want!?! I guess what the people want is an autonomous driving experience.

Let’s welcome 2023 with renewed optimism as we continue the electrification and “softwaritization” of our automobiles.