AI can strengthen customer experience, but only when the systems around it are designed for scale. This article explores why CX leaders must align knowledge, governance, workflows, data and human judgment before expanding AI across the contact center.

From energy storage and lunar mobility to robotaxi reality checks and hands-free driving adoption, June’s trends point to a future where every new capability creates a new CX moment to get right.

May 2026 automotive trends: OEM partnerships, AI-driven manufacturing and infotainment, and the surprising return of tactile controls shaping the future of customer experience.