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Informed Decisions. Innovative Leadership.

Improving the
Customer Experience through Peer Mentoring

Peer mentoring is often more specialized than other forms of training. The transfer of knowledge often comes from the mentor’s own, role-specific experiences. When implemented in our contact center environment, we’ve found that peer mentoring has a direct and indirect positive effect on our clients’ customers’ experience.*

CX INSIGHTS

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Improving the
Customer Experience through Peer Mentoring

Peer mentoring is often more specialized than other forms of training. The transfer of knowledge often comes from the mentor’s own, role-specific experiences. When implemented in our contact center environment, we’ve found that peer mentoring has a direct and indirect positive effect on our clients’ customers’ experience.*

CX INSIGHTS

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