Automakers are redefining the in-vehicle experience with AI, but the real CX advantage is knowing when customers need a human.

August confirmed several automotive trends already in motion: subscription-based revenue models are drawing regulatory scrutiny, coopetition is moving from strategic agreements to operational reality and brand equity remains a powerful competitive advantage.

July’s automotive trends show hybrid-focused OEMs gaining momentum while post-purchase subscription models make human-centered customer support increasingly critical to revenue, retention and long-term brand loyalty.

Rising auto affordability pressures are turning financing into a long-term commitment, making transparent pricing and strong post‑purchase customer experience essential to OEM loyalty and retention.

While the automotive industry is juggling more plot twists than a Netflix series, we're focused on the mind-bending innovations at CES 2025.

As automotive innovations continue to evolve, they promise to make our journeys safer, more comfortable and more environmentally friendly.

Give the people what they want!?! I guess what the people want is an autonomous driving experience.

We saw Stellantis, Ford and VW announce investments, plants and jobs aimed to benefit the industry and the economy.

Headlines are seeming to move away from EVs and batteries for the time being, and instead are focusing on software.